How to Update Zanaco KYC Online.

To improve your banking experience you need to update your Zanaco KYC. As of February 2025 All customers needs to update the Zanaco KYC and the good news is that it can be done online. Zanaco bank is requesting all its customers to update their bank details as a requirement by policy.

To update your Zanaco KYC (Know Your Customer) information online, follow these steps:

Step-by-Step: Update Your KYC Online

Step 1. Download ZamChat app 👉 Here

Open ZamChat app and Click this icon at the bottom corner of the app.

Scroll down and open Zanaco by clicking "Go" under it.

Step 2. Enter Your Registered Mobile Number as shown below
Input the mobile number linked to your Zanaco account.

Step 3. Click Submit and wait for a text message with a 4 digit code on your phone.
After clicking "submit" a screen will appear like below. Enter your personal bank details as shown in the example below

Detailed Instructions

After clicking on "NRC front" and "NRC back", your camera will open so just capture your NRC front, then next your NRC back.

On the "Customer photo" capture a selfie of your self with clear face.

On the "select customer signature" write your signature on a plain paper and capture it.

Required Documents for Zanaco KYC Update

To update your Zanaco KYC, you’ll need to submit clear copies of the following documents:

Valid Identification Document (any one of the following):
- National Registration Card (NRC)

Upload Guidelines (for online update)

Documents must be clear, legible, and in accepted file formats (PDF, JPG, or PNG).
File size limits may apply (typically under 5MB each).

Deadline Reminder

Ensure you complete your KYC update by May 31, 2025, to avoid any disruptions to your banking services.

Why you need to update your bank details

Updating your KYC is essential to maintain uninterrupted access to your banking services.

Updating your bank account details—especially KYC (Know Your Customer) information—is not just a formality. It directly impacts your access, security, and compliance. Here's why it's important:

1. Security and Fraud Prevention

Outdated or incomplete information puts your account at risk. Accurate KYC helps the bank detect and prevent identity theft, money laundering, and unauthorized transactions.

2. Uninterrupted Access to Banking Services

Banks regularly review KYC compliance. If your details are outdated, they may freeze or restrict your account until it's updated.

3. Effective Communication

Your phone number, email, and address must be current so the bank can notify you about transactions, suspicious activity, policy updates, or emergencies.

4. Regulatory Compliance

Zambian regulations (and global banking standards) require banks to verify and update customer data. Staying compliant avoids legal complications and keeps you in good standing.

5. Eligibility for New Services

Want a loan, credit card, or investment option? Updated details are often a prerequisite. An up-to-date profile makes you more eligible for personalized financial products.